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Principles of People Skills in Business

The People Skills in Business Award is ideal for individuals who wish to evolve their people skills, solve team issues and overcome conflicts that may arise. On completion of the Award, you will have an improved understanding of how to interact with others in both your personal relationships and at the workplace. With an applied learning approach at its core, this Award helps you develop a practical skillset of people skills in business.

Award Learning Outcomes

After successfully completing this Award candidates will be able to:

L1 – recognize why people skills are vital to your organization’s success.
L2 – appreciate the importance of self-management and working with differences.
L3 – identify and deal confidently with conflict.
L4 – work effectively with and in teams.
L5 – understand how to communicate effectively with people

Award Design

Section 1:

The Vital Role of People Skills in an Organization

Section 2:

Self-Management and Differences

Section 3:

Dealing with Conflict

Section 4:

Team working

Section 5:


Learning &Teaching Methods

The taught instructor-led course will be a suitable mix of lectures, tutorials, workshops, case studies, videos and hands on practical exercises. Delegates will be given immediate opportunities to apply what they have learned with real life problems and case studies.

A comprehensive course workbook is at the core of this course and delegates will also be guided through additional material in the instructor-led sessions. Each Award has 50 hours (20 hours of tutor led sessions (face-to-face) and 30 hours of self-directed learning).

Assessment Type & Weighting

Each Award has an assessment of a 1-hour formal examination at Pearson Vue testing centre which will relate directly to the skills learned and developed in that course. Each student is assessed through an online test with a multiple-choice questions (MCQ) based assessment.

Award Certification & Accreditation

The Award certificate will be Awarded by EduQual and accredited by the Scottish Credit and Qualifications Framework (SCQF), benchmarked at level 7.


You should be educated up to high school level although delegates with relevant work experience will have the necessary skills to complete this Award. The fundamental requirement of all delegates embarking on the Award is a desire to improve and enhance their skills.

Who Should Attend

Individuals at any level, who have a passion to learn and improve their soft skills, will benefit from this Award. Basic business skills and applied knowledge is a prerequisite for success in today’s challenging business environment. Employers will benefit from enhanced employee capability while current and future employees will gain from their own personal development and greatly enhance their career prospects.

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