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Level 2 Award in Customer Service

To provide the candidate with the skills required to deliver efficient and reliable Customer service. They will gain an understanding of the importance of an organizations customer service policies and procedures. Candidates’ will learn how to communicate effectively with different types of customer.

Course Duration

88 Hrs.

Course Objectives

  • Know how to deliver good customer service to different types of customers
  • Know organizational customer service policies and procedures
  • Understand the benefits to an organization of having a good reputation
  • Understand the qualities and attributes required in the customer service role
  • Understand importance of responding effectively to customers’ needs, expectations and complaints
  • Understand the importance of different methods of communication used to deal with different types of customers

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