TOTAL QUALIFICATION TIME
40 HOURS
EXAM CODE
Pre/Mid and Post Assessments (Local Achievement)
NQF LEVEL
5
COURSE DESCRIPTION
This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own wellbeing, and how to better solve workplace problems.
This course will benefit anyone who is new to management or who would like to refresh their existing managerial skills.
LEARNING OUTCOMES
| Upon completion of the course, learner is expected to: |
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| CO1 |
Interpret why effective communication is so important to good leadership and management, including how to actively listen and provide useful feedback to people. |
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| CO2 |
Conclude the importance of managing your time well, whether that’s prioritising better, setting objectives or making use of time management tools and techniques. |
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| CO3 |
Abstract how to build solid relationships with your workers, whether they work remotely or in the workplace, and understand how to motivate, coach and develop them effectively. |
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| CO4 |
Clarify why mental fitness and taking care of your own wellbeing is a significant part of good leadership and management. |
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| CO5 |
Explain how to better solve workplace problems, such as performance issues, and make better decisions by being assertive, influential and developing a growth mindset. |
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COURSE OUTLINE
Module One: Introduction to Leadership and Management
This module is a simple introduction to the course and gives you the opportunity to download the course workbook and take a personality test to learn more about your leadership style.
Module Two: Effective Communication
This module looks at verbal communication and the subtleties of body language, together with the basics of emotional intelligence, and how these skills combine to help you become better at an essential leadership and management skill – giving feedback.
- Verbal and non-verbal communication
- Active listening
- Emotional intelligence
- Giving feedback
Module Three: Productive Use of Time
This module looks at how to set your priorities and create SMART targets and introduces a handful of the most popular time management tools out there.
- Prioritisation
- SMART objectives
- Styles of time management
- Time management tools
Module Four: Relationship Building
This module explains how you can build and maintain your team, how to manage the challenges of hybrid working, and how to get the best performance and productivity through motivation, coaching and mentoring.
- Building effective teams
- Remote and hybrid working
- Motivating workers
- Coaching, mentoring and developing
- Conflict management
Module Five: Resilience and Self-Care
This module gives you a practical insight into protecting your mental health and wellbeing. You’ll learn about leading change (one of the most difficult tasks you and your team will face) and how to accept, recover from and learn from setbacks.
- Mental fitness
- Wellbeing and work-life balance
- Managing change
- Dealing with failure and setbacks
Module Six: Leadership Qualities
This module covers four key cognitive skills of successful leaders and managers that are essential for problem-solving and decision making.
- Assertiveness
- Influencing skills
- Creative and analytical thinking
- Growth mindset
- Dealing with performance issues
Module Seven: Course Resources
This short module acts as a reminder of the downloads and links mentioned throughout the course, should you wish to revisit them.
COURSE FORMAT
The taught instructor-led course will be a suitable mix of lectures, tutorials, workshops, case studies, videos and hands on practical exercises. Delegates will be given immediate opportunities to apply what they have learned with real life problems and case studies. A comprehensive course workbook is at the core of this course and delegates will also be guided through additional material in the instructor-led sessions.
PREREQUISITES
There are no formal entry requirements for candidates undertaking these qualifications. However it must ensure that candidates have the potential and opportunity to gain the qualification successfully.
Minimum age requirement : 16 years.
CAREER PATHWAYS AND JOB ROLES
- Team Leader/Supervisor
- Department Manager
- Project Manager
- Operations Manager
- Human Resources Manager
- Business Development Manager
- Entrepreneur/Small Business Owner
