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Award Level 5 Human Resource Management People Management and Administration in the Modern Era


30 Hours


Pre/Mid and Post Assessments (Local Achievement)




HR training course provides a comprehensive and solid foundation in human resource management. It covers the different functional areas that comprise the field of Human Resource Management, including human resource planning, recruitment & selection, compensation & benefits, performance appraisal and training & development.

This basic HR training course is designed for those who already have some HR responsibility or who may be taking on such responsibility. It is intended in particular for:

• HR staff who are new to the profession
• Team Leaders and Project leaders and Administrators
• Senior  and  Middle  level  managers  in  Finance,  Production,  Operations  and  Marketing functions
• Managers who play multiple roles including HR but did not have formal HR orientation
• Experienced Managers who are new to HR or pursuing a career change


Upon completion of the course, learner is expected to:
CO1 Illustrate the Fundamentals of HR Management
CO2 Classify the Role and Functions of the HR Department
CO3 Conclude Employee Resourcing, Recruitment & Training
CO4 Contrast Working with Employees and Assisting with Employee Problems
CO5 Summarize Performance Management in a multi-cultural environment
CO6 Interpret the Benefits of HR Planning and HR Ethics



An Overview of Human Resource Management

  • Introducing Human Resource Management (HRM)
  • Human Resource Management vs. Personnel Management
  • Main Activities, Responsibilities and Tasks of HRM
  • Introducing Strategic HRM
  • Specialisms and Systems
  • Modern Function Structure
  • Qualifications and Professional Study
  • Personal Qualities needed for HRM Work

Administration & Performance Management

  • Administration and Business Support
  • Monitoring and Reporting
  • Absence Management
  • Introduction to HR Databases and Computer Systems
  • Security and Confidentiality of Employee Records
  • Performance Management in a multi-cultural Setting
  • Appraisal Systems and 360° Feedback
  • Dealing with the Poor Performer

Recruiting, Retaining and Rewarding Employees

  • Social Media and Recruitment
  • Choosing Appropriate Selection Techniques
  • Assessment and Development Centres
  • The Use and Limitations of Aptitude Tests and Psychometrics
  • Induction for New Employees
  • Retention Strategies
  • Pay and Reward, Compensation and Benefits
  • Introducing Total Reward Concept

Employee Support and Welfare

  • Identifying and Managing Employee Problems
  • Employee Assistance Programmes
  • Employee Well-being
  • Equality of Opportunity & Employee Diversity
  • Dignity-at-work, Bullying & Harassment
  • Grievance and Conducting Workplace Investigations
  • Introducing Workplace Mediation
  • Exit Procedures and Exit Interviews

HR Planning, Learning & HR Ethics

  • Human Resource Planning
  • Integrated HR Strategies
  • How do Adults Learn?
  • Training and Development Interventions
  • Learning Styles
  • HRM Ethics & Professional Conduct
  • Continuing Personal Development (CPD)
  • Personal Action Planning


The taught instructor-led course will be a suitable mix of lectures, tutorials, workshops, case studies, videos and hands on practical exercises. Delegates will be given immediate opportunities to apply what they have learned with real life problems and case studies. A comprehensive course workbook is at the core of this course and delegates will also be guided through additional material in the instructor-led sessions.


Formal prerequisites are not necessary for individuals pursuing these qualifications. However, it is crucial to ensure that candidates possess the potential and necessary opportunities to successfully obtain the qualification. The minimum age criterion for candidates is set at 16 years.


  • HR Generalist
  • Recruitment Specialist
  • Training and Development Specialist
  • Compensation and Benefits Specialist
  • Employee Relations Specialist
  • HR Information Systems (HRIS) Analyst

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