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Principles of Business Etiquette

The Principle of Business Etiquette Award is ideal for individuals in any role who seek to learn and recognise important business traditions. You will grasp the basics of business etiquette, in terms of how a business interacts with both external and internal stakeholders, the importance of cultural expectations and the concept of business ethics and ethical behaviour. Taught through applied learning techniques, the Award helps you develop a practical skillset in business etiquette.

Award Learning Outcomes

After successfully completing this Award candidates will be able to:

L1 – understand what is meant by business etiquette.
L2 – appreciate the importance of both professional and cultural expectations.
L3 – act in a professional manner with customers and work colleagues.
L4 – understand the importance of communicating in a conflict situation.
L5 – recognize the importance of ethical business behavior

Award Design

Section 1:

What is Meant by Business Etiquette?

Section 2:

Professional and Cultural Expectations

Section 3:

Acting in a Professional Manner

Section 4:

Communicating in a Professional Manner

Section 5:

Business Ethics

Learning &Teaching Methods

The taught instructor-led course will be a suitable mix of lectures, tutorials, workshops, case studies, videos and hands on practical exercises. Delegates will be given immediate opportunities to apply what they have learned with real life problems and case studies.

A comprehensive course workbook is at the core of this course and delegates will also be guided through additional material in the instructor-led sessions. Each Award has 50 hours (20 hours of tutor led sessions (face-to-face) and 30 hours of self-directed learning)..

Assessment Type & Weighting

Each Award has an assessment of a 1-hour formal examination at Pearson Vue testing centre which will relate directly to the skills learned and developed in that course. Each student is assessed through an online test with a multiple-choice questions (MCQ) based assessment.

Award Certification & Accreditation

The Award certificate will be Awarded by EduQual and credit-rated by the Scottish Credit and Qualifications Framework (SCQF), benchmarked at level 7.


You should be educated up to high school level although delegates with relevant work experience will have the necessary skills to complete this Award. The fundamental requirement of all delegates embarking on the Award is a desire to improve and enhance their skills.

Who Should Attend

Individuals at any level, who have a passion to learn and improve their soft skills, will benefit from this Award. Basic business skills and applied knowledge is a prerequisite for success in today’s challenging business environment. Employers will benefit from enhanced employee capability while current and future employees will gain from their own personal development and greatly enhance their career prospects.

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