Award Level 5 Human Resource Management People Management and Administration in the Modern Era

TOTAL QUALIFICATION TIME

35 HOURS

EXAM CODE

Pre/Mid and Post Assessment (Local Achievement)

NQF LEVEL

5

COURSE DESCRIPTION

This training course provides a comprehensive and solid foundation in human resource management. It covers the different functional areas that comprise the field of Human Resource Management, including human resource planning, recruitment & selection, compensation & benefits, performance appraisal and training & development.

This basic HR training course is designed for those who already have some HR responsibility or who may be taking on such responsibility.

LEARNING OUTCOMES

COURSE OUTLINE

An Overview of Human Resource Management

• Introducing Human Resource Management (HRM)
• Human Resource Management vs. Personnel Management
• Main Activities, Responsibilities and Tasks of HRM
• Introducing Strategic HRM
• Specialisms and Systems
• Modern Function Structure
• Qualifications and Professional Study
• Personal Qualities needed for HRM Work

Administration & Performance Management

• Administration and Business Support
• Monitoring and Reporting
• Absence Management
• Introduction to HR Databases and Computer Systems
• Security and Confidentiality of Employee Records
• Performance Management in a multi-cultural Setting
• Appraisal Systems and 360° Feedback
• Dealing with the Poor Performer

Recruiting, Retaining and Rewarding Employees

• Social Media and Recruitment
• Choosing Appropriate Selection Techniques
• Assessment and Development Centres
• The Use and Limitations of Aptitude Tests and Psychometrics
• Induction for New Employees
• Retention Strategies
• Pay and Reward, Compensation and Benefits
• Introducing Total Reward Concept

Employee Support and Welfare

• Identifying and Managing Employee Problems
• Employee Assistance Programmes
• Employee Well-being
• Equality of Opportunity & Employee Diversity
• Dignity-at-work, Bullying & Harassment
• Grievance and Conducting Workplace Investigations
• Introducing Workplace Mediation
• Exit Procedures and Exit Interviews

HR Planning, Learning & HR Ethics

• Human Resource Planning
• Integrated HR Strategies
• How do Adults Learn?
• Training and Development Interventions
• Learning Styles
• HRM Ethics & Professional Conduct
• Continuing Personal Development (CPD)
• Personal Action Planning

COURSE FORMAT

The taught instructor-led course will be a suitable mix of lectures, tutorials, workshops, case studies, videos and hands on practical exercises. Delegates will be given immediate opportunities to apply what they have learned with real life problems and case studies. A comprehensive course workbook is at the core of this course and delegates will also be guided through additional material in the instructor-led sessions.

PREREQUISITES

Prerequisites for the course include basic understanding of HR principles and practices or relevant work experience in an administrative or managerial role. Preferably at least a diploma graduate in a relevant field and/or equivalent or is planning a career profession related to Human Resource and Administration. The course requires an intermediate to advance level of proficiency in the English language.

CAREER PROGRESSION AND LEARNING PATHWAY

This course has the below career progressions and learning pathway: