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Brief Description

Customer Service training is crucial to any organization that works with people. Great customer experience not only can help deliver more business, it can create a loyal customer that ensures repeat sales for years to come. Only proper Customer Service training can help deliver a long-term increase in sales and customer loyalty.

Customer Service training program will teach the core purpose of Customer Service, including the psychology and philosophy behind it, as well as anticipatory Customer Service—service that addresses the needs and wishes of your customers before they express them directly.

This course will provide the latest international techniques, skills, and competencies required to increase customer satisfaction. It will look at all types of customers and how to serve them better as wells as increase customer loyalty. Why Customer Service training? Because creating a pleasant, memorable experience for customers is a purpose.

Course Duration

12 Hours

Course Objectives

  • Understand what Customer Service means in relation to all your customers
  • Recognize how attitude affects Customer Service
  • Profile customers and identify customers’ needs
  • Use outstanding Customer Service to generate return business
  • Build good will through in-person Customer Service
  • Provide exceptional Customer Service over the phone
  • Connect with customers through online tools
  • Deal with difficult and demanding customers

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