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Emotional Intelligence in the Workplace

Emotional Intelligence (EQ) deals with the ability and capacity to recognize assess and manage one’s emotion and others as well as its effect. In this manner, people who have high EQ could identify which emotion they are feeling and why, they could also relate between their feelings and what they think, say and do.

People who are emotionally smart and intelligent could identify and recognize how their feelings affect their personal life, relationship towards other people as well as their performance at work and these abilities are some of the reasons why Emotional Intelligence increases the ability of the person to make good decision, build a good relationship to others, deal with stress and easily cope with change and rejections.

Course Duration

16 Hours

Course Objectives

  • Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others
  • Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
  • Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
  • Develop skills in responding to criticisms & adversity
  • Grasp Leadership strategies for working with others towards shared goals

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